Can you add 3D mountains to my design?
Our Trails maps showcase the surrounding topographical scape via a 2D map., while your track/ trail elevation is represented in 3D.
Can you add the roads/ buildings onto my map?
From confirmation and payment we endeavour to have your map constructed and shipped within 5-10 business days. Custom or 1200mm sizes and above may take an additional 1-2 business days. Please note that during our peak periods this timeline may be extended to cope with demand.
Do you ship internationally?
Yes! Our maps ship from Australia, but we ship worldwide. Customs policies vary from country to country and you, or the recipient of your map, may be subject to import duties and taxes which are payable upon delivery. Please contact your local customs authority in the destination where your order is being shipped to.
Can you ship to my PO Box
No, unfortunately we cannot ship to PO Boxes or Private Bags.
Who do you ship with?
Within Australia we primarily ship with Startrack & Fedex. Internationally, we ship via Fedex & DHL. Tracking is available on our shipments and will be provided once your map has been picked up by our courier.
What are the maps made out of?
Our high-resolution contour maps are UV printed on conservation-grade matboard and laser cut to ensure accuracy. The elevation trail is commercial quality resin, extruded and mounted within the map. All of our maps are professionally finished in a timber-look frame and enclosed behind plexiglass. Due to our unique construction technique there may be slight variation in appearance from the maps pictured on our website. Also, please ensure your device or monitor is colour calibrated correctly as this may affect how our rendered images appear.
I've got my own track data, can you use that?
Of course! Send it through and we'll be able to use any supplied data.
Instead of a square map, can you do a rectangle?
Yes! We can also go larger than our quoted sizes too.
Do you have a brick and mortar store?
No, we don't. But feel free to check out our local stockists or browse our instagram.
How are online payments processed?
We use Stripe Merchant Facility. This is a secure platform that protects your credit card information.
How do I hang my map?
On the back of each map is a cord which can be looped over a nail, screw head or hook that is secured to your wall. Whichever method you choose, ensure that it is suitable for bearing weight on your particular type of wall.
What do I do if there is something wrong with my map?
Please email us with a photo of the defect/damage as soon as possible. We require notification within 7 days of receiving your map delivery. We are not responsible for mistakes in the product relating to features that were submitted and approved during the "custom map builder" process. This includes (but is not limited to); choice of scale and layout of map, spelling and grammatical mistakes or the inclusion of special location markers. Can't find your answers here? Send an email or drop us a line!